Robin Ahasan
Managing Director
I am Robin Ahasan, Managing Director of Voice Tech Solutions (VTS), with over 15 years of experience in customer service and client relationship management. Since 2011, I have been serving Pureit Bangladesh, starting with just six agents and growing the operation into a team of more than 110 advisors at VTS today. My journey began in North America, where I worked across diverse industries from sales at Culligan and Office Depot to technology support at Best Buy experiences that shaped my persistence, people skills, and passion for service. After earning my degree in Accounting from the University of Houston, Downtown, I returned to Bangladesh to pursue my true calling in customer service. At VTS, I focus on delivering world-class call center solutions driven by client trust, service quality, and sustainable growth. Beyond work, I am a husband and father, striving to build a lasting legacy for my two sons while creating meaningful opportunities in Bangladesh’s challenging business environment.
Mark Kamal
Managing Partner
Mark Kamal is a seasoned financial and business development professional with over 20+ years of experience in commercial financing, capital markets, and strategic growth. He currently serves as Senior Vice President, Capital Markets at Enterprise America, Inc., where he has played a key role in driving over $30 million in annual loan volume, including significant SBA and commercial real estate financing. As the Managing Partner of Voice Tech Solutions (VTS) – USA, Mark is responsible for expanding VTS’s footprint across the American market. Leveraging his deep expertise in commercial lending, compliance, sales strategy, and client relationship management, he actively leads business development efforts to connect U.S. enterprises with VTS’s world-class outsourcing and customer support solutions. A proud father of three, Mark has lived in Dallas, Texas for over 40 years and remains deeply connected to the local business community. His global perspective, combined with hands-on operational expertise, makes him a strong ambassador for VTS in the United States.
Moniruzzaman
Legal Adviser
Moniruzzaman is a corporate lawyer with over 13 years of experience across diverse areas of corporate law, including banking regulations, litigation management, corporate governance, and contract negotiation. He began his career as a practicing CA at the renowned CA firm Ahsan Kamal Sadeq & Co. Over the years, he has served in various capacities for both local and international companies, providing strategic legal counsel and managing complex corporate matters. He is also an active member of the Dhaka Taxes Bar Association and the Dhaka Bar Association.
Abu Bakar
Assistant IT Engineer
Abu Bakar is a skilled IT professional with a BSc in Computer Science and Engineering (2023) and certifications in CCNA, MTCNA, RHCSA, and RHCE. At Voice Tech Solutions, he plays a key role in managing networking, system administration, and VoIP infrastructure. His expertise includes LAN/WAN setup, VPN, Wi-Fi, MPLS, and firewall configuration. He has hands-on experience with VoIP platforms like Elastix, FreePBX, Vicidial, and IPPBX, and specializes in full call center deployments. Abu Bakar is also proficient in virtual server management, including oVirt Engine and ViCiDial installations, and has worked extensively with hardware from Dell, HP, Lenovo, and custom systems.
Sarmine Talukder
HR & Payroll Officer
Sarmine Talukder Monica, a graduate of American International University of Bangladesh (AIUB), went on to complete her MBA with a major in Human Resource Management (HRM) from the same institution, building a strong academic foundation for her professional journey. With her HR background and academic major, she is highly skilled in people management, recruitment support, and organizational communication.She brings with her hands-on expertise in Australian student admissions and visa processing from her time at Studynet Pty Ltd as an administrative officer, followed by experience as a Jr. Executive Assistant in the MD’s Office at MUNSHI, where she developed strong administrative support, interview coordination, and coordination skills. She plays a key role in ensuring visa applications meet embassy standards and compliance requirements. Sarmine is highly skilled in visa documentation, compliance checks, professional communication, HR-related operations, and administrative work.
Riyad Islam
Manager – Operations
Riyad Islam brings over 13 years of experience in customer service operations, administration, and team management, with a strong understanding of the BPO and customer care industry. He graduated from Suhrawardy Government College with an honors degree in Bangla and has built his professional career around operational excellence, people management, and service delivery. Riyad previously served as a team leader for the Trade Careline of Unilever Bangladesh Ltd., gaining valuable hands-on experience in customer service management and frontline operations. He also spent seven years in the Administrative Department of Getco Business Solutions Ltd., the organization that hosted the Trade Careline operation, where he developed extensive experience in administration, coordination, workforce support, and day-to-day operational management. Known for his practical approach, strong interpersonal skills, sense of responsibility, and ability to work effectively with people, Riyad brings valuable operational insight to Voice Tech Solutions. His combination of customer service experience, administrative expertise, and people-focused leadership makes him a strong addition to the management team, supporting VTS in maintaining efficient operations and delivering consistent service quality to its clients.
Md.Imran Khan Reza
Content & Digital Media Specialist
Reza is the creative force behind VTS’s online presence. With 7 years of experience in the call center industry and a graduate from National University. He skillfully blends his operational knowledge with digital expertise. From managing our Facebook page to creating engaging content, moderating posts, fine-tuning our website, and leveraging AI tools for editing, Reza ensures our brand voice stays sharp and consistent.
